5 Trends Driving CRM Innovation

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru

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Published: June 13, 2022

Charlie Mitchell

CX Today’s Charlie Mitchell hosts Martin Taylor, Director of Content Guru.

In this session, we consider the future of CRM, discussing the following five trends:

  • Augmenting the CRM with AI
  • Enabling self-service via the CRM
  • CRM-enabled process automation
  • Driving hyper-personalization with CRM
  • CRM integration

If you’re looking for more information on this topic visit Content Guru’s CRM.

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