Interviews

Customer Engagement Platforms

BlueRush, Doxim Partner on Digital Video Experiences

Contact Center & Omnichannel​

Best Practices for Managing Agents Through Change

Contact Center & Omnichannel​

Simplr: Brands Unprepared for Holiday Customer Service

Contact Center & Omnichannel​

Improving CX with Messaging Channels

Workforce Engagement Management

PeopleStrategy Teams up with Fyle to Improve Employee Experience

Contact Center & Omnichannel​

Haptik Launches Contact Centre AI Agent Assist Offering

Customer Engagement Platforms

Joyned Raises $4mn for Social Shopping Experiences

CRM & Customer Data Management

People.ai Releases PeopleGlass+ CRM Interface

Contact Center & Omnichannel​

Five9: Reimagining CX with a Digital Workforce

Contact Center & Omnichannel​

Enghouse Interactive: A Greener Contact Centre Is on the Other Side

Contact Center & Omnichannel​

Nectar to Provide Advanced Diagnostics for Genesys Engage Premise

Contact Center & Omnichannel​

Leena AI Raises $30mn for Employee Experience Platform

Workforce Engagement Management

Explorance: 53% US Millennials Looking for New Job

Uncategorized

Rybbon, Medallia Partner on Boosting Survey Response Rates

Contact Center & Omnichannel​

3 in 10 Businesses Failed to Innovate During COVID

Customer Analytics & Intelligence

Amperity Updates Customer Data Platform