Interviews

Contact Center & Omnichannel​

The Restaurant Group Partners with Yumpingo  

CRM & Customer Data Management

Plannuh Marketing Automation Platform Raises $4mn

Contact Center & Omnichannel​

CallMiner: Revolutionising Emotion in the Contact Centre

Contact Center & Omnichannel​

Measuring KPIs That Matter: Agent Occupancy Rate in a Contact Centre

Workforce Engagement Management

Akixi: Overcoming ‘Analysis Paralysis’ in Remote Work 

Contact Center & Omnichannel​

8×8 Launches New Cloud Phone  

Contact Center & Omnichannel​

Genesys Launches BeyondCX Elearning Programme

Workforce Engagement Management

Firms to Reboot EX After 88M Working Days Lost to Stress  

Customer Engagement Platforms

Bilt Rewards Real Estate Loyalty Platform Raises $60mn

CRM & Customer Data Management

AWS and Salesforce Expand Partnership at Dreamforce

Contact Center & Omnichannel​

Thought Industries Launches On-Demand CX Excellence Centre  

CRM & Customer Data Management

Oracle Announces Fusion Marketing Automation Solution

Uncategorized

Thought Industries Debuts Customer Learning Cloud

CRM & Customer Data Management

Salesforce, Slack Announce New Integrations at Dreamforce

Contact Center & Omnichannel​

Verint Research Reveals Top Drivers CSAT Scores

Customer Analytics & Intelligence

How Speech Analytics Can Prevent Employee Turnover