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Chattermill: CX Leaders Point to Highest Ever Customer Expectations
Contact Center & Omnichannel
Calabrio Call Recording Review: Flexible PCI Compliance
Jotform Launches No-Code Form Solution
Ericsson to Acquire Vonage for $6.2B
CRM & Customer Data Management
Customer Data Firm Hightouch Closes $40mn Series B
Dialpad Partners with Zoho to Reduce “App-Switching”
Ada Expands Conversational AI Platform; Partners with Talkdesk
Customer Analytics & Intelligence
Marchex Launches Marchex Anywhere
NICE, Google Cloud, Partner on Automated Self-Service
Twilio: 52% Consumers Expect Better Brand Engagement
Looking Forward to the Contact Centre of 2022
Gainsight Launches New AI Platform
Exploring the Five9 CX Marketplace
WalkMe and SAP Concur Partner on Employee Experience
Blue Prism and AWS Form Automation Partnership
Customer Engagement Platforms
Puzzel: Digital Banking Services Growing in Popularity
