Interviews

CRM & Customer Data Management

Act-On Software, Zendesk, Partner on CRM Integration

CRM & Customer Data Management

Impartner Debuts Partner Relationship Management Interface

Customer Engagement Platforms

Hedera Hashgraph, Sparkle Partner on POS Transformation

Contact Center & Omnichannel​

Noble Systems CC vs Genesys Contact Centre 

Customer Analytics & Intelligence

Boost Contact Centre Efficiency with Speech Analytics  

Uncategorized

Making the Most of User-Generated Content

Workforce Engagement Management

Why CX Leaders Battle 100% Agent Churn 

CRM & Customer Data Management

Aircover Sales Intelligence Raises $3mn Seed Funding

CRM & Customer Data Management

Creatio CRM partners with LowCodeLabs

Customer Analytics & Intelligence

How Does Speech Analytics Influence Your AHT?  

Contact Center & Omnichannel​

Ruby Boosts Wages for Virtual Reception Offering

Customer Analytics & Intelligence

Symbl.ai: Explaining Conversation Intelligence

Contact Center & Omnichannel​

Concentrix: Balancing a Digital-First Approach With Empathy 

CRM & Customer Data Management

Kustomer CRM Report Investigates Holiday Season CX

Uncategorized

Which? Study: Customers Prefer to Speak Directly to Staff

Contact Center & Omnichannel​

John Lewis Reports 74% of Sales Now Online