Interviews

Customer Analytics & Intelligence

How Do Sales Automation Strategies Work?

Contact Center & Omnichannel​

Nexa: Customers Spend 43 Days of Their Lives on Hold

Contact Center & Omnichannel​

32% of Consumers Cut Ties With Brands After One Bad CX

CRM & Customer Data Management

Cisco: Managing Hybrid Model Uncertainty 

CRM & Customer Data Management

The Future of CX in a Post-Pandemic World and the Role of CRM

Contact Center & Omnichannel​

SugarCRM Reveals Difference in Customer Spend

Contact Center & Omnichannel​

Salesforce Introduces Marketing Cloud for Non-profits

CRM & Customer Data Management

How B2B Customer Experience Compare to B2C in 2021

Workforce Engagement Management

Essential Work from Home Tech for Agents

Contact Center & Omnichannel​

Why Do Customers Hate Call Queues?

Contact Center & Omnichannel​

Contact Centres to Issue COVID Recovery Certificates for Travel

Workforce Engagement Management

78% of Firms Now Measuring EX  

Workforce Engagement Management

Stomping Out Online Meeting Fatigue to Improve WFO 

Customer Analytics & Intelligence

Coveo Lauded Leader in 2021 Forrester Wave Report  

CRM & Customer Data Management

The Future of CX Starts with the CRM

Contact Center & Omnichannel​

Infobip: Cashing in on the Omni-Channel Experience