Interviews

Contact Center & Omnichannel​

8×8 XCaaS Deployed by Darlington Building Society 

Contact Center & Omnichannel​

Stravito Raises €12.4mn for Knowledge Management

Contact Center & Omnichannel​

30% of Customers Ended Long-term Brand Relationships

Contact Center & Omnichannel​

Implementing a Virtual Contact Centre

Contact Center & Omnichannel​

Freshworks Files for US IPO

Workforce Engagement Management

Executives Don’t Fully Trust a Third of Remote Workers

Contact Center & Omnichannel​

Bavard’s Chatbot Now Includes Live Chat Message Centre  

Uncategorized

Atheneum Raises $150mn for Research Technology

Contact Center & Omnichannel​

Virtual Contact Centre and 3 Signs You Should Adopt it

Workforce Engagement Management

iQmetrix Acquires Shiftlab to Offer Retail WFM Solutions 

Uncategorized

Qualtrics Debuts Brand Impact Simulator Solution

Customer Engagement Platforms

Glia Expands Customer Service Platform to 35 Banks

Contact Center & Omnichannel​

AI Upskilling Platform Workera.ai Raises $16m Series A

Contact Center & Omnichannel​

Lucency Picks IntelePeer’s Atmosphere CPaaS Solution

Contact Center & Omnichannel​

Virtual Queuing System and Reasons Why You Need One

Customer Engagement Platforms

Bigtincan to Acquire Sales Readiness Platform Brainshark