Interviews

Customer Engagement Platforms

Bigtincan to Acquire Sales Readiness Platform Brainshark

Contact Center & Omnichannel​

Do Customers Like Queue Position Announcements?

Contact Center & Omnichannel​

Why Bad CX Really is the Last Straw for Customers 

Workforce Engagement Management

90% of Agents Want More Flexibility in Where They Work 

Contact Center & Omnichannel​

Customers Would Spend 9% More for Better CX 

Contact Center & Omnichannel​

Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance

Contact Center & Omnichannel​

Dialpad & Playvox Partner to Optimise CX

Contact Center & Omnichannel​

Are Excessive Queue Times Costing Your CX Quality?  

Workforce Engagement Management

ONS say WFH Will Mean Workers Retire Older 

Contact Center & Omnichannel​

Odigo: Leveraging AI to Enhance CX in European Businesses

CRM & Customer Data Management

Propertybase Real Estate CRM Acquired by Lone Wolf

CRM & Customer Data Management

Wealthbox CRM, AssetBook Partner on Advisor Experience

Contact Center & Omnichannel​

CX Industries Lead UK Push for Post-pandemic Boom 

Contact Center & Omnichannel​

Exalate, Forty8Fifty Labs Partner on Service Desk Syncing

Contact Center & Omnichannel​

How Loved (Or Hated) Are Call Queues in 2021?  

Contact Center & Omnichannel​

8×8 Announces New Agreement with SYNNEX