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Contact Center & Omnichannel
Cognigy Introduces AI Copilot to Assist Contact Center Agents
Alorica Leverages Genesys AI to Map and Solve Customer Pain Points
We’re Ready for the Call & Contact Centre Expo 2023. Are You?
CRM & Customer Data Management
Salesforce Wants to Poach Disgruntled OpenAI Employees
Zoom Reaches 700 CCaaS Customers, Virtual Agent Growth Soars
Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service
Amazon Connect Telephony Prices Continue to Drop Across Europe
The Latest BIG News from Microsoft, Cisco, NICE, & Salesforce
NICE CEO on Enterprise CCaaS: We Are the Clear Leader
Customer Analytics & Intelligence
Salesforce Launches Analytics App ‘Service Intelligence’
Five9 Launches CCaaS Solution for Higher Student Engagement
Content Guru’s ‘brain’ Portfolio Gets a GenAI Implant
After a Year of Decline, Webex Returns to Growth
Microsoft Announces Copilot for Service Launch, Introduces a New Copilot Studio
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
