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Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
AI & Automation in CX
How 360 Direct Access Turned a Broken Journey into Deaf‑First Customer Experience
Contact Center & Omnichannel
From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
Security, Privacy & Compliance
Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
As AI Adoption Accelerates, Customer Trust Is at Risk
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
