Latest News

Contact Center & Omnichannel​

UJET Targets Avaya, Genesys, and Cisco Customers with a New CCaaS Migration Offering

Contact Center & Omnichannel​

Google Begins Its First Commercial CCaaS Deployment

CRM & Customer Data Management

Bret Taylor Steps Down as co-CEO of Salesforce

Workforce Engagement Management

Cisco Strengthens Its Ties with Apple to Improve Hybrid Work

Contact Center & Omnichannel​

AWS Adds WFM, QA, and Conversational Analytics Features to Amazon Connect

Contact Center & Omnichannel​

Is Acquiring 8×8 the Best Option for RingCentral?

Customer Engagement Platforms

Frontier Airlines Ditches Telephone Customer Service

Customer Analytics & Intelligence

AWS Launches New Infrastructure Region In India

Event News

The European Contact Centre & Customer Service Awards 2022: Meet the Winners

CRM & Customer Data Management

Microsoft Makes It Easier to Integrate Teams With a CRM

Contact Center & Omnichannel​

Rumors Circulate About a RingCentral Take-Over of 8×8

Contact Center & Omnichannel​

Zoom Continues Its Enterprise Growth

Customer Analytics & Intelligence

IBM to Sue Micro Focus for Software Theft

Contact Center & Omnichannel​

Microsoft’s New CCaaS Features Improve Data Management

CRM & Customer Data Management

HubSpot Improves Customer Communication With WhatsApp Availability

Contact Center & Omnichannel​

Puzzel’s Latest Customer Service Packages