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Contact Center & Omnichannel
Qualtrics Launches New Agent-Assist Tools for Contact Centres
Sprinklr Paves Its CXM Portfolio with Generative AI
UJET Integrates Its CCaaS Platform with Microsoft Teams
Say Hello to Claude, The Zoom Contact Center’s New AI Assistant
Customer Analytics & Intelligence
LeapXpert Launches Compliance Solution for iMessage
Cresta Selects AI Heavyweight as New CEO
Five9 Execs Talk CCaaS “Megadeal”, Generative AI Strategy, & International Expansion
CRM & Customer Data Management
Big CX News from Cisco, Meta, Lifesize, & Twilio
Meta Expands WhatsApp Customer Buying Journeys into Singapore
Cisco’s Collaboration Sales Drop 13 Percent: Is a Strategy Change Afoot?
Gartner Reveals Most Valuable Tech in Customer Service
Lifesize Files for Bankruptcy, Enghouse Systems to Acquire Its Assets
Meta Sells Kustomer on a $250MN Valuation, Despite Acquiring the CRM Vendor for $1BN Last Year
BT Launches CCaaS Package with ServiceNow
Zoom Revamps Its Conversational Analytics Platform with Generative AI
Sabio Enters the Interaction Analytics Space
