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Contact Center & Omnichannel
Worldwide Live Chat Industry Set to Reach a Value of $1.7 Billion by 2030
Twilio Ditches Zipwhip Only 18 Months After Acquiring It for $850M
Forsta Introduces a Predictive Net Promoter Score
Infobip Creates New Chatbot Solution for Uber
Puzzel Acquires S2 Communications
Customer Analytics & Intelligence
Twilio Expands Its Customer Engagement Platform
Customer Engagement Platforms
Avaya Commits to Delivering Environmental, Social, and Governance Progress
Genesys Unveils a New R&D Center in Galway
Gartner: Worldwide Public Cloud Spending to Reach $600 Billion in 2023
Salesforce Unveils Updates to Tableau
Twilio Confirms a Second Phishing Attack
Black Friday Demand Ramps Up: Are You Ready?
How Can CX Vendors Reduce Emissions? Avaya Unveils Its Approach
Oracle Introduces a New Applications Platform
Uncategorized
Qualtrics Unites Customer, Employee, and Brand Experiences With CrossXM
An “Industry Breakthrough”: NICE Launches Enlighten Journey Orchestration
