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Contact Center & Omnichannel
LiveVox Now Available on Salesforce AppExchange
Workforce Engagement Management
ServiceNow Acquires Hitch
Zoom Expands Its Genesys Partnership
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Major Slack Sales Grow By 40% for the Fourth Successive Quarter
CRM & Customer Data Management
Pipedrive Launches a New Campaign Management Solution
Customer Analytics & Intelligence
Domo Beats Microsoft and Salesforce to Top Respected BI Vendor List
Verint Teams Up with Intelligent Voice on Compliance Oversight
Google Cloud Partners with the Dutch Government
CX TV
Supercharging Self-Service With AI
Zoom Ventures: A Space for CX Innovation
Microsoft Expands Its CX Stack with a New API
BIG CX NEWS from Zoom, SAP, and WhatsApp
ASAPP Introduces AutoSummary for Post-Call Automation
CCMA Research: Self-Service Satisfaction Is Sinking
What to Expect at CX Summit 2022 👀
96% of CX Leaders Are Expanding Their Customer Data Strategies
