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Contact Center & Omnichannel
Qualtrics and SAP Partner on Contact Centre Empathy
CRM & Customer Data Management
Pipedrive Announces New WhatsApp and Messenger Integrations
Customer Analytics & Intelligence
NICE Joins Forces With the British Transport Police
RingCentral Records a 500% Growth In Its Microsoft Teams Integration
The Complete Avaya OneCloud Portfolio Is Now Available on Microsoft Azure
BIG CX NEWS from Five9, Microsoft, and Twilio
Workforce Engagement Management
Salesforce Teases Its Summer ‘22 Release
HubSpot Expands Its Contact Center Solution
makepositive Expands into Spain
Pindrop Partners With Google Cloud
Customer Engagement Platforms
Twilio Prepares to Launch Its Engage Solution
ZoomInfo Acquires Comparably
Five9 Secures a Record $40+ Million Contract Win
Typeform and Square Partner on Personalisation
Microsoft Announces New Customer Journey Orchestration Capabilities
ActiveCampaign Acquires Postmark
