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Contact Center & Omnichannel
BIG CX NEWS from Genesys, Avaya, and Amazon
PCI Pal is Now Available on the Five9 CX Marketplace
Genesys Signs the ‘Largest Deal’ In Its History
Sabio Expands Partnership with Google Cloud and Twilio
Workforce Engagement Management
Sense Releases a New Talent Matching Solution
Invoca Launches New AI Solution for Healthcare
Avaya Partners with Alcatel-Lucent Enterprise
Amazon Enters the Contact Center Workforce Management Space
Customer Analytics & Intelligence
SAP Announces New Offering to Leverage Experience Data
BIG CX NEWS from Google, Cresta, and Twilio
Inspecting the Gartner Magic Quadrant for Conversational AI
Zendesk Invests in Alliants’ Guest Experience Platform
Semafone and Talkdesk Partner on Contact Centre Compliance
Five9 and TD SYNNEX: Partners are Less Hesitant About the Cloud
Qualtrics Unveils Employee Safety and Well-Being Solutions
Twilio Launches New Cloud Contact Centre API
