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CRM & Customer Data Management
Salesforce Unveils a New “Magical” Data Platform
Contact Center & Omnichannel
Five9 Announces Salesforce Integration as Companies Scramble to Consolidate Tech Stacks
Zendesk Adds New AI Capabilities to its Portfolio
Adobe Smashes Revenue Records, Tapping into CXM Growth with Experience Cloud
BIG CX NEWS from Zoom, Twilio, and Vonage
Customer Analytics & Intelligence
Salesforce Expands Partnership with Snowflake
Twilio Lays Off 11 Percent of Its Workforce
Jabra Releases Specialised AI Analytics Software for Contact Centres
Sinch Launches a Bot-Enhancing Engine
Workforce Engagement Management
IT Talent Shortages Are Changing Tech Investments
Daon IdentityX Is Now Available on Genesys AppFoundry
Balto Launches a Salesforce Integration
Banking-as-a-Service Tipped to Reform Customer Experience in Finance and Beyond, Says Gartner
BIG CX NEWS from Avaya, Zendesk, and Meta
Puzzel Debuts New CCaaS Packages
Contact Center Testing Tools Are Now Available for Amazon Connect