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InMoment Acquires ReviewTrackers

Contact Center & Omnichannel​

Invoca Valued at $1.1B Following $83M Investment

CRM & Customer Data Management

Salesforce to Create Quarter of a Million UK Jobs

Contact Center & Omnichannel​

Vercom Acquires MailerLite for €84M

Event News

Salesforce Launches Sales Cloud Unlimited

Contact Center & Omnichannel​

‘Contact Centre Industry Can’t Afford to Ignore Teams’

Customer Analytics & Intelligence

Cogito Updates its Emotion AI Software

Contact Center & Omnichannel​

Vonage Chosen by Digital Banking Firm to Improve CX

Contact Center & Omnichannel​

Webhelp Acquires Grupo Services

Contact Center & Omnichannel​

‘BYOD Should be Part of Every Contact Centre Offering’

Customer Analytics & Intelligence

EvaluAgent Enters the Conversational Analytics Space

Contact Center & Omnichannel​

‘Many People Still See Conversational AI as Bots’

Customer Analytics & Intelligence

Genesys Unveils a New Customer Journey Analytics Solution

Contact Center & Omnichannel​

Get Set for the European Contact Centre & Customer Service Awards 2022 🏆

Contact Center & Omnichannel​

‘AI Misconceptions are Slowing Down Adoption’ – Talkdesk

Contact Center & Omnichannel​

SuccessKPI and LiveVox Announce Partnership