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AI & Automation in CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Security, Privacy & Compliance
Europe’s AI Push Could Reduce Customer Control Over Data
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
Cisco-Axonius Talks Underscore Why Asset Visibility Is Now A CX Priority
Service Management & Connectivity
California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services
Scam Attempt Against Binance Highlights Growing Threats to Customer Support Teams
Meta Buys the “Hands” for its AI Brain
Contact Center & Omnichannel
Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support
Event News
The Essential 2026 Conference Calendar for Contact Center and CX Leaders
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
