Latest News

Contact Center & Omnichannel​

Treasure Data Is Now Available on Genesys Premium AppFoundry

Customer Analytics & Intelligence

Salesforce Is Set to Add No-Code Automation Capabilities to MuleSoft

Customer Analytics & Intelligence

Forrester Wave for People-Oriented Text Analytics Platforms 2022 (Q2)

Contact Center & Omnichannel​

Teleperformance UK Partners with PCI Pal

Customer Engagement Platforms

Thoughtworks Acquires Handmade Design

Customer Analytics & Intelligence

Qualtrics and ServiceNow Launch a New Insights Solution

CRM & Customer Data Management

89% of Tech Executives Plan to Increase Digital CX Spending

Contact Center & Omnichannel​

Enghouse Systems Acquires Competella

Contact Center & Omnichannel​

Avaya Secures a $600M Financing Injection

Contact Center & Omnichannel​

‘Not Utilising Innovation is Risky Business’

CRM & Customer Data Management

“A New Chapter!” Investor Group Acquires Zendesk for $10.2BN

Contact Center & Omnichannel​

BIG CX NEWS from Amazon, Zoom, and CX Today

Contact Center & Omnichannel​

Textel and NICE Expand Partnership

Contact Center & Omnichannel​

Cogito Releases New Real-Time Coaching Capabilities

Contact Center & Omnichannel​

8×8 Releases a New Microsoft Teams Bundle

Contact Center & Omnichannel​

Qualtrics Debuts a Quality Management Solution