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Contact Center & Omnichannel
Vonage Powers a COVID-19 Information Chatbot for WhatsApp
Personetics Receives $85M Investment from Thoma Bravo
UJET Launches New Offers for SMBs
Twilio and Teleperformance Announce Global Partnership
Bright Pattern and Carahsoft Partner on Omnichannel for Public Sector
Sprinklr Enters the Contact Centre as a Service Market
Medallia to Acquire Thunderhead
Solving Staffing Shortages with Digital Channel Management
Customer Analytics & Intelligence
Databricks Introduces Data Lakehouse for Retail
Nuance AI is Now Available to Genesys Customers
The Future of Playvox: Driven by the Employee
Aircall Partners with Deutsche Telekom
CRM & Customer Data Management
Salesforce Unveils New Innovations and Partnerships
Forecast Partners with Sisense on New BI Platform
BIG CX NEWS from Dixa, ScreenMeet, and Gainsight
Zendesk Research: Service Pays the Price for CX Development
