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Contact Center & Omnichannel
Bright Pattern Launches a Remote Assist App
Zoom Bolsters Conversational AI with M&A
SAP Reveals New Features for Its Service Cloud Solution
CRM & Customer Data Management
Zendesk Announces New CRM and Employee Experience Capabilities
Qualtrics and SAP Partner on Contact Centre Empathy
Pipedrive Announces New WhatsApp and Messenger Integrations
Customer Analytics & Intelligence
NICE Joins Forces With the British Transport Police
RingCentral Records a 500% Growth In Its Microsoft Teams Integration
The Complete Avaya OneCloud Portfolio Is Now Available on Microsoft Azure
BIG CX NEWS from Five9, Microsoft, and Twilio
Workforce Engagement Management
Salesforce Teases Its Summer ‘22 Release
HubSpot Expands Its Contact Center Solution
makepositive Expands into Spain
Pindrop Partners With Google Cloud
Customer Engagement Platforms
Twilio Prepares to Launch Its Engage Solution
ZoomInfo Acquires Comparably
