Latest News

Customer Analytics & Intelligence

Evolve IP and Dubber Join Forces

Contact Center & Omnichannel​

RingCentral and Mitel Partner to Offer Cloud UCaaS

Contact Center & Omnichannel​

IPI Pauseable Available on Genesys AppFoundry

Customer Analytics & Intelligence

Qlik Launches New Cloud Region in APAC

Contact Center & Omnichannel​

UJET and Playvox Team up to Offer WEM Capabilities

Event News

Announcing the 2022 CX Awards 

Customer Analytics & Intelligence

QuestionPro Acquires Conversational Intelligence Firm Bryght AI

Contact Center & Omnichannel​

Zappix and Talkdesk Expand Partnership

Contact Center & Omnichannel​

Cloud Spend Tips the Scales at $49.4BN in Q3 

Contact Center & Omnichannel​

Demandbase Collaborates with Microsoft B2B Customer Data Platform

Contact Center & Omnichannel​

Infor Acquires Lighthouse Systems

Contact Center & Omnichannel​

CallMiner Announces Major Advancements with Fall Release

Customer Analytics & Intelligence

Vivoka Boosts Its Voice Development Kit with Voice Biometrics

Uncategorized

SAP and Qualtrics Launch Concur Experience Optimiser

Contact Center & Omnichannel​

Microsoft Launch Dynamics 365 Customer Service CCaaS 

CRM & Customer Data Management

Copper CRM Releases Native Integration For Google Calendar