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Contact Center & Omnichannel
8×8 Releases an Agent-Centred CCaaS Solution
Forethought Integrates with Zendesk
Twilio Releases a New Solution to Boost Contact Centre Sales
Customer Analytics & Intelligence
Oracle Are “Going After” AWS Aurora Users
CRM & Customer Data Management
HubSpot Expands Global Footprint into Canada
BIG CX NEWS from Google, Avaya, and Zoom
Customer Engagement Platforms
Emplifi Receives a $1 Billion Valuation
Balto Is Now Available in the RingCentral App Gallery
Google Powers Digital Transformation at BT
Workforce Engagement Management
Playvox Partners with SoFi to Boost Customer Service Efficiency
Dixa Acquires Miuros and Solvemate
Spitch.ai Enters the US Market with an Omnichannel Solution
Combining UCaaS and CCaaS: Zoom Senses an Opportunity
UJET Reveals ‘Industry-First’ Cloud to Cloud Failover Solution
Dubber Launches Cloud PCI Compliance Solution
NICE Release New AI-Driven Self-Service Capabilities
