Latest News

Contact Center & Omnichannel​

NICE Surpasses $1 Billion in Annual Cloud Revenue

Contact Center & Omnichannel​

Introducing Your CX Awards 2022 Winners 🏆

Contact Center & Omnichannel​

Observe.ai Launches a New Offering for B2C Sales Teams 

Customer Analytics & Intelligence

Optimizely Partner With Google Cloud

Contact Center & Omnichannel​

Pega Launches Voice and Messaging AI Solutions 

CRM & Customer Data Management

Meta Completes Kustomer Acquisition

Contact Center & Omnichannel​

ZoomInfo Launches Account-Based Marketing Platform

Contact Center & Omnichannel​

Advisory Firms Question Zendesk’s Takeover Bid of Momentive Global

Contact Center & Omnichannel​

Freshworks Reports a 49% Year-Over-Year Revenue Spike

Contact Center & Omnichannel​

BIG CX NEWS from Avaya, Twilio, and Genesys

Workforce Engagement Management

Infosys Collaborates with Qualtrics  

Contact Center & Omnichannel​

Digital Experience Platform Piano Acquires SocialFlow

Contact Center & Omnichannel​

Essential Cloud CX Events for Your Calendar 2022

Contact Center & Omnichannel​

Twilio Shares Soar After Revealing Fourth Quarter Results

Contact Center & Omnichannel​

Avaya Reveals $400m CCaaS Win

Contact Center & Omnichannel​

Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences