Latest News

Contact Center & Omnichannel​

transcosmos Implements Avaya OneCloud CCaaS

Customer Analytics & Intelligence

Qlik Acquires Big Squid to Expand Augmented Analytics Capabilities

Customer Analytics & Intelligence

Plum Voice Launches AI Fusion

Customer Analytics & Intelligence

Confluent Unveils Stream Governance

Contact Center & Omnichannel​

Zoom Abandons $14.7BN Five9 Deal 

Contact Center & Omnichannel​

Vonage Introduces Video Express

Uncategorized

Quiq Launches Two Conversational Product Features

Contact Center & Omnichannel​

Vonage Contact Centre Chrome Enterprise Recommended  

Contact Center & Omnichannel​

Enterprise Connect: Microsoft Reveals Video and Voice Updates

Contact Center & Omnichannel​

Gamma Named Microsoft Teams Partner

Contact Center & Omnichannel​

Allego Announces New Patent for Asynchronous Collaboration

Workforce Engagement Management

WFH Shake-up of Laws to be Announced Today 

Customer Analytics & Intelligence

Domo Introduces New Testing Environment for BI Leaders

Contact Center & Omnichannel​

eDesk Integrates with Aircall

Customer Analytics & Intelligence

Sinch Acquires Cloud Conversation App MessengerPeople

Contact Center & Omnichannel​

SMG Expands Partnership with CallMiner