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Contact Center & Omnichannel
Engagement Platform Mindful Available on Genesys AppFoundry
NICE CXone Now Optimised for Chrome OS
CRM & Customer Data Management
Salesforce Launches Safety Cloud for Easier Health Status Reporting
SugarCRM Acquires AddOptify to Automate Business Processes
Dropbox and HelloSign Added to AWS Marketplace
Conversational Intelligence Startup Talkmap Raises $8M
Customer Analytics & Intelligence
Press Ganey to Acquire Forsta and Accelerate Healthcare Innovation
BIG CX News from Five9, ZoomInfo, and Hubspot
OpenText Expands its Google Cloud Partnership
Ignite Tech Acquires BryterCX Assets
Workforce Engagement Management
LumApps Acquires HeyAxel to Accelerate Product Expansion
Event News
The CX Awards 2022 Finalists
Customer Engagement Platforms
TELUS International Research Reveals Cross-Generational CX Trends
Aktify and Five9 Join Forces in the Name of Conversational AI
Quiq Adds Instagram and WhatsApp to its Conversational AI Platform
Five9 Announce Pindrop Partnership
