Latest News

Contact Center & Omnichannel​

CCW Online 2021 Preview

Contact Center & Omnichannel​

Salesforce CEO Trades in Stock  

Customer Analytics & Intelligence

InMoment Completes Acquisition of Lexalytics

Contact Center & Omnichannel​

Coveo Launches Features to Streamline Higher Customer Demand

Contact Center & Omnichannel​

IBM Watson Launches New AI and Automation Features  

Contact Center & Omnichannel​

Sales Experience Platform Walnut Secures $15M

Contact Center & Omnichannel​

Infosys Unveils New Digital Commerce Platform

Contact Center & Omnichannel​

CCaaS Startup Toku Raises $5M

Contact Center & Omnichannel​

ZoomInfo Announces First Integrations with Chorus.ai

Contact Center & Omnichannel​

Medallia Marketing Experience Added to Salesforce AppExchange

Customer Analytics & Intelligence

Forth Point Partners with Sisense to Drive Analytics Adoption

Contact Center & Omnichannel​

Cooper University Health Care and Nuance Communications Collaborate

Contact Center & Omnichannel​

Observe.AI Acquires ScopeAI

Contact Center & Omnichannel​

Finn AI Banking Chatbot Available on Genesys AppFoundry  

Customer Analytics & Intelligence

Cognigy Launches Conversational AI Analytics Suite

Contact Center & Omnichannel​

eGain Knowledge Hub Now Available on SAP Store