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Contact Center & Omnichannel
New Funding Round Values Dialpad at $2.2B
Video AI Startup Synthesia Raises $50M
Hold Time Agony: Fonolo Research Reveals the Worst Offenders
Customer Engagement Platforms
Oracle Releases Insights Into CX and the Food Industry
Quiq Integrates with Microsoft to Boost Digital Messaging
Uncategorized
ServiceNow, Qualtrics Partner on Experience Personalisation
Loyalty Platform Wildfire Reports Record Growth
Customer Analytics & Intelligence
Northumbrian Water Group Creates an AI Model to Predict CSAT
CRM & Customer Data Management
Pipedrive Integrates with Zendesk to Support Sales Workflow
Glia and Zensar Partner on Financial Institution Customer Service
Workforce Engagement Management
Talent Engagement Platform Sense Nabs $50M in Series D Round
Customer Loyalty is Changing Reveals New Talkdesk Research
Puzzel Debuts Digital Engagement Customer Experience Solution
DMG Consulting Release New Cloud Contact Centre Vendor Research
Glia Integrates with Clinc’s Virtual Banking Assistant
Hammer Launches a Solution to Monitor IVR Experiences
