Latest News

Contact Center & Omnichannel​

Infor Acquires Lighthouse Systems

Contact Center & Omnichannel​

CallMiner Announces Major Advancements with Fall Release

Customer Analytics & Intelligence

Vivoka Boosts Its Voice Development Kit with Voice Biometrics

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SAP and Qualtrics Launch Concur Experience Optimiser

Contact Center & Omnichannel​

Microsoft Launch Dynamics 365 Customer Service CCaaS 

CRM & Customer Data Management

Copper CRM Releases Native Integration For Google Calendar

Contact Center & Omnichannel​

Dialpad Partners with Workair, Strengthens Market Expansion

CRM & Customer Data Management

Olo to Acquire Customer Intelligence Platform Wisely

CRM & Customer Data Management

Oracle NetSuite Introduces SuiteBanking

Contact Center & Omnichannel​

Bavard Integrates with Zendesk to Boost Capabilities

Contact Center & Omnichannel​

Vonage Partners with Etisalat Digital 

Contact Center & Omnichannel​

Microsoft Acquires Clear Software

Customer Analytics & Intelligence

Speechmatics Announces Autonomous Speech Recognition

Contact Center & Omnichannel​

Connectly.ai Named WhatsApp Business Solutions Provider

CRM & Customer Data Management

Event Services Group Chooses SugarCRM to Enhance CX

Contact Center & Omnichannel​

SAP CX LIVE: SAP Announces Microsoft Teams Integration