Latest News

Contact Center & Omnichannel​

Glovo Chooses Orange Business Service’s Voice Solutions 

Contact Center & Omnichannel​

CPaaS Provider IntelePeer Completes STIR/SHAKEN Certification

CRM & Customer Data Management

TA Associates Announces Revalize Cloud Platform

Workforce Engagement Management

Sensée Creates 500 New WFH Jobs 

Uncategorized

Medallia Chooses Oracle for Experience Cloud

Workforce Engagement Management

Rise of Hybrid Working and the Spotlight on EX

Workforce Engagement Management

WFH Scrapped for More Than Half of Workers

Contact Center & Omnichannel​

Two More Solutions Added to Salesforce AppExchange  

CRM & Customer Data Management

Northpass Integrates Learning Platform with HubSpot CRM

Contact Center & Omnichannel​

Lakeside Debuts Lakeside Assist Helpdesk Solution

Contact Center & Omnichannel​

Another AI Startup Tapped by Zoom to Manage CX  

Contact Center & Omnichannel​

Contact Centers to Become Post-COVID Experience Hubs  

Customer Analytics & Intelligence

Clarabridge Debuts World’s First CX Search Assistant 

Contact Center & Omnichannel​

Cirrus CCaaS Picked by RNIB to Support Blind Agents 

CRM & Customer Data Management

Chorus.ai Extends Momentum Conversation CRM Tool

Workforce Engagement Management

61% of Agents Rate Agility as Top CX Priority, say Zendesk