Latest News

Customer Analytics & Intelligence

Conversational AI Startup Cognigy Raises $44 Million

Customer Analytics & Intelligence

AWS Announces Availability of Amazon Location Service

Contact Center & Omnichannel​

DVLA Strike Over Contact Centre Safety  

Contact Center & Omnichannel​

Reputation Debuts Instagram Messenger API Support

Contact Center & Omnichannel​

Reuters Customer Service and Experience Summit USA 2021

CRM & Customer Data Management

Salesforce Updates Digital 360 Customer Engagement Offer

Contact Center & Omnichannel​

Agora Launches New No-Code App Builder

Contact Center & Omnichannel​

Poly Poll Finds 79% Want Hybrid Model

CRM & Customer Data Management

Facebook Launches Instagram Messaging API

Event News

Forrester Announces CX North America Agenda

Customer Analytics & Intelligence

Logi Analytics Launches New Software Capabilities

Uncategorized

Auth0 Study Highlights Poor Login Experiences

CRM & Customer Data Management

Zoho Updates Bigin Pipeline CRM for SMBs

Contact Center & Omnichannel​

Genesys Introduces Support for New Instagram Messaging

Customer Analytics & Intelligence

Verint: COVID-19 Shifts Customer Banking Journey

Contact Center & Omnichannel​

8×8 and Sandler to Boost XCaaS Offering