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CRM & Customer Data Management
Walmart Acquires Virtual Fitting Room Firm Zeekit
Contact Center & Omnichannel
NICE CXone Achieves Record Customer Satisfaction Scores
Financial Chatbot Market Worth $3.39bn by 2027
New Talkdesk Solution Helps Break Down Channel Silos
Evergent Collaborates with AWS
SugarCRM’s Sugar Sell Wins Gold Stevie Award
PromptVoice Launches On-Hold Audio Portal
BT Moving 1,000 Staff to New Dundee Contact Centre
RingCentral Partners with Verizon to Leverage UCaaS Capabilities
Event News
ServiceNow Debuts CX Solutions at Knowledge 2021 Event
Content Guru Unveils Wavenet Partnership
Customer Analytics & Intelligence
Odigo: COVID-19 Accelerates Adoption of Real-time and Predictive Analytics
Almost Half Feel Customer Service Worse During Pandemic
Five9 Partners up with Neustar
Ofcom: Pandemic Led to Increased Telecom Wait Times
8×8 Provides First Contact Centre for Multinationals in China
