Latest News

CRM & Customer Data Management

ContactEngine Teams Up With Vonage to Enhance CX Offering

Contact Center & Omnichannel​

CPaaS Provider AVOXI Expands Global Voice Platform to Teams  

Contact Center & Omnichannel​

Contact Centre Agents to be Monitored Via Webcam 

Contact Center & Omnichannel​

Big CX News You May Have Missed

Contact Center & Omnichannel​

Optimove Launches Hyper-Personalised CRM Features  

Contact Center & Omnichannel​

LOGIX’s Business Voice Cloud Integrated with Teams  

Contact Center & Omnichannel​

Google CallCentre Studio Develops Agent Smile Tool  

Contact Center & Omnichannel​

UJET Adds MicroCorp to Channel Partner Portfolio

Contact Center & Omnichannel​

Observe.AI Appoints Jon Heaps as Channel VP

Contact Center & Omnichannel​

Sonata Develops CXe Management Solution

Contact Center & Omnichannel​

Pindrop Acquires Fraud Detection Provider Next Caller 

Contact Center & Omnichannel​

Medallia Acquires Digital Experience Analytics Leader Decibel  

Contact Center & Omnichannel​

AppyThings wins two Google Cloud Awards 

Contact Center & Omnichannel​

High Scorer Talkdesk Leads G2 Spring 2021  

Contact Center & Omnichannel​

Baleària Jumps Ship to Zendesk for New CX Offering  

Contact Center & Omnichannel​

Private Equity Firm to Acquire Calabrio