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CRM & Customer Data Management
Chorus.ai Extends Momentum Conversation CRM Tool
Workforce Engagement Management
61% of Agents Rate Agility as Top CX Priority, say Zendesk
Contact Center & Omnichannel
The Customer Engagement Model That Slashes Costs 20%
Customer Analytics & Intelligence
Dhiva Launches Business Intelligence Platform
NHS Staff in Scotland to WFH Permanently
VoC Analytics Platform Wonderflow Raises $20m in Funding
Vonage Launched on Salesforce AppExchange
Avaya Launches OneCloud on Salesforce AppExchange
Genesys Introduces New Bot Capabilities
Five9 Cloud Contact Centre Hailed by Frost & Sullivan
AWS and Salesforce Announce Partnership Expansion
Speakeasy AI Receives US Patent for Speech to Intent
Aircall Raises $120mn for Cloud Voice Platform
Yellow.ai Introduces Voice AI Bots
Customer Engagement Platforms
Whitepaper Reveals Security Breach Brand Loyalty Impact
Superdrug Launches ‘Store Insider’ Service
