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Contact Center & Omnichannel
Avaya Announces Google Cloud Co-Innovation
Amazon Launches New Live Translation Alexa Feature
NICE Announces Microsoft Teams Integration
Uniphore Expands in Europe with Lab Deal
Talkdesk Announces Vaccine Administration Solution to Support COVID-19 Relief
Verint Teams Up with 8×8 to Deliver Integrated Cloud Solutions
Customer Analytics & Intelligence
54% of UK Agents Don’t Have Right CX Tools
Semafone Gains Avaya Compliance to Further Drive CX
Remote Working Shift Further Boosts Cloud CX Solutions
Optus Joins Forces with Google Cloud for AI-powered Call Centre Tech
CRM & Customer Data Management
Kustomer Launches Chat Platform
Babble Increases CCaaS Investment with Ultracomms Deal
UJET CCaaS is Now Available on Oracle Cloud Marketplace
Brightcloud Shortlisted at Industry Awards
Calabrio ONE is Now Available Through Twilio Flex
Linc Launches Promotion Support Digital Worker
