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Contact Center & Omnichannel
Hyro Raises $10.5mn Conversational AI Funding Round
RingCentral to Extend Partnership with NICE
Pegasystems Reveal Major CX Frustration Points
MiaRec Launches Contact Centre Reporting Tool
Drift Debuts Conversational Marketing Tools
Customer Analytics & Intelligence
TCN Launches Voice Analytics to Improve Agent Performance
CRM & Customer Data Management
Chorus.ai Launches Momentum Conversation CRM Tool
TeamSupport Acquires Live Chat Firm SnapEngage
Workforce Engagement Management
Khoros: Game-changing AI to Drive Hyper-personalised CX
Event News
What To Expect at NICE’s Interactions Live CX Event
Uncategorized
Qualtrics Expects 1.5bn Yearly Actions on XM platform
MindTickle Launches AI Conversation Coaching Solution
Mitel: We’re More Partner Aligned
Highspot Update Targets Sales Team Performance
Artefact and Econocom Partner on AI Service Desks
Online Shopping Firms Most Complained About Service
