Latest News

AI & Automation in CX

Avid and Google Cloud Partnership Reshapes Media Production with Agentic AI

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

Security, Privacy & Compliance

Microsoft Warns CX Leaders Agentic AI Demands a New Approach to Security

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

Security, Privacy & Compliance

Supply Chain Cyber Attacks Surge as EU Breach Exposes Weaknesses

Customer Analytics & Intelligence

The Verdict Is In: Ticketmaster’s Monopoly Cost Fans More Than Money

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

CRM & Customer Data Management

U.K. Retail Loyalty Enters AI Era as M&S, Tesco and Boots Drive Hyper-Personalization in Reward Schemes

Contact Center & Omnichannel​

GenAI Is Growing at 34% CAGR — and It’s Exposing the Contact Center’s Biggest Weakness

AI & Automation in CX

Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy

Community & Social Engagement

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

HubSpot Launches AEO Tool and AI Updates to Push Context-Aware CRM Strategy

Marketing & Sales Technology

Salesforce CEO: AI Sales Tech Won’t Be The End of Human Reps