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AI & Automation in CX
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
CRM & Customer Data Management
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
Service Management & Connectivity
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
Big CX News from Amazon, Zoom, Gartner & Zendesk
