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Security, Privacy & Compliance

OpenAI Acquires Promptfoo to Embed Security in AI Agents

Contact Center & Omnichannel​

From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

Security, Privacy & Compliance

U.K. Fraud Strategy Highlights Prevention as Industry Pushes for Better Data Sharing

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

Security, Privacy & Compliance

Microsoft And Europol Lead Tycoon 2FA Takedown as Customer Identity Risks Rise

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Security, Privacy & Compliance

SAP and Uptycs Launch Hybrid AI Security Model for Enterprise

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement