Latest News

Contact Center & Omnichannel​

Clarabridge Launches AWS Contact Centre Intelligence Solution

Contact Center & Omnichannel​

AWS Announces Global Expansion of AWS CCI Solutions  

Contact Center & Omnichannel​

Video API Expected to Double in Value by 2026 – and Here’s Why 

Workforce Engagement Management

Contact Centre AI Leader Offers up Boost for the Remote Work Era 

Contact Center & Omnichannel​

FCA Tells Bankers to Now Record all Calls from Home

Contact Center & Omnichannel​

RingCentral secures Cyber Essentials Plus Certification

Contact Center & Omnichannel​

NICE Boosts Vaccine Contact Centres with CXone to Speed Up Distribution Effort

Contact Center & Omnichannel​

Pulse360 Launches Automatic Task Creation in Partnership with Financial Advisor CRMs

Contact Center & Omnichannel​

VoiceBase Enables PCI Redaction for Freshworks’ Customer Contact Centre through AI Voice Analytics

Contact Center & Omnichannel​

Hiver Announces a Suite of Productivity Features to Take On Traditional Customer Service Helpdesks

Contact Center & Omnichannel​

Quadient and Duck Creek Technologies Join Forces to Accelerate CX Management Capabilities

Contact Center & Omnichannel​

Introducing TELUS Work Anywhere