Latest News

AI & Automation in CX

Big CX News from Salesforce, HubSpot, Genesys & Microsoft

CRM & Customer Data Management

Klaviyo Embeds AI Agents in its CRM to Deliver Shared Customer Context

Contact Center & Omnichannel​

NiCE World London: Sopra Steria, AWS and the New Trust Test for CX AI

Security, Privacy & Compliance

AWS Summit DC 2026: 4 Key CX Announcements

Security, Privacy & Compliance

ServiceNow and Accenture Target Legacy Risk Modernization With AI-Powered Cybersecurity Offering

CRM & Customer Data Management

HubSpot Acquires Warmly to Fix CRM’s Biggest Blind Spot

Security, Privacy & Compliance

Anthropic Restores Fable 5 and Mythos 5 Access, But Not for Everyone—Why CX Leaders Should Pay Attention

Contact Center & Omnichannel​

Genesys Acquires Pinkfish to Close the Contact Center Automation Gap

AI & Automation in CX

Microsoft Brings Safety to AI-Driven Commerce with New MCP Server

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season

AI & Automation in CX

HP Taps OpenAI Frontier to Scale Enterprise AI Across Customer Experience

AI & Automation in CX

Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels

AI & Automation in CX

CCW Vegas 2026: 10 CX Trends That Prove the Industry’s AI Honeymoon Is Well and Truly Over

AI & Automation in CX

Salesforce Introduces Prebuilt Service Agent With Outcome-Based Pricing Model

AI & Automation in CX

8×8 Targets a Costly Routing Problem in CX

AI & Automation in CX

RingCentral AIR Pro Gets Agentic AI Upgrade as Contact Centers Shift Toward Autonomy