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Security, Privacy & Compliance

CrowdStrike, Okta Warn AI Is Turning Cybersecurity Into an Enterprise Imperative Following “Mythos Moment”

Security, Privacy & Compliance

8.7 Million Customers Exposed in Manchester Airport Cyberattack

CRM & Customer Data Management

Salesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI

Community & Social Engagement

What Does Brazil’s Discord Lawsuit Mean for Digital CX?

CRM & Customer Data Management

Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software

Security, Privacy & Compliance

Meta’s $18bn Settlement Could Upend Social CX

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

Security, Privacy & Compliance

Google’s $10MN Spirit Deal Reveals AI Is Putting a Price on Enterprise and Customer Data

AI & Automation in CX

TTEC Digital Lands First Agentforce Contact Center Go-Live

AI & Automation in CX

Is the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor Purge

Security, Privacy & Compliance

Google’s Spirit Data Deal Raises $10MN Question: Should AI Developers Be Allowed to Buy Enterprise Data for Training?

AI & Automation in CX

Google Cloud and Verizon Double Down on AI-Powered Customer Experience

Customer Engagement & Journey Orchestration

Delta’s AI Ambition Puts Dynamic Pricing Back Under Scrutiny

Security, Privacy & Compliance

OpenAI’s Push on Regulation Could Change How CX Teams Buy and Govern AI

AI & Automation in CX

AI Complexity Could Become a CX Problem for U.K. Businesses, Research Shows

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic