Latest News

Workforce Engagement Management

Invoca Launches Customer Data Visualisation Dashboard

CRM & Customer Data Management

Concentrix Creates VOC Platform to Boost CX

Contact Center & Omnichannel​

Reputation Appoints Dave Mingle as VP of CX 

Contact Center & Omnichannel​

Nuance Announces Acquisition of AI Start-up Saykara  

Contact Center & Omnichannel​

Vonage Scoops Salesforce Award at Virtual Summit  

CRM & Customer Data Management

Unicom Division Macro 4 Launches Self-service Portal 

Contact Center & Omnichannel​

Chorus.ai Reports Record Growth Amid Year of Momentum  

Contact Center & Omnichannel​

Sabio Selected by Hargreaves Lansdown to Manage CX 

Contact Center & Omnichannel​

Ada’s AI Chatbot on Salesforce AppExchange  

Contact Center & Omnichannel​

Leading Systems Integrator Pioneer Launches Online Store 

Contact Center & Omnichannel​

80% of CX World Will Shun Mobile Apps by 2025 

Contact Center & Omnichannel​

Microsoft Teams Certification awarded to ASC  

Workforce Engagement Management

Five9 Announces New WFO Integrations  

Contact Center & Omnichannel​

Calabrio’s QM Connector Available on Salesforce AppExchange 

Contact Center & Omnichannel​

Halfords Expands 8×8 Cloud Contact Centre 

Contact Center & Omnichannel​

AI Customer Conversion Tool Introduced by Payfuture