Latest News

CRM & Customer Data Management

Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

CRM & Customer Data Management

Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?

Customer Engagement Platforms

SAP Finds Silver CX Lining in Revenue Dip

Security, Privacy & Compliance

Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers

Contact Center & Omnichannel​

Canada Revenue Agency Rehires Service Agents After Complaints

CRM & Customer Data Management

Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

CX Trends

Gartner Reveals Top Tech Trends For 2026

Security, Privacy & Compliance

AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust

Customer Engagement Platforms

Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality

CRM & Customer Data Management

Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall

Service Management & Connectivity

AWS Glitch Disrupts Customer Experience Across the Internet

CRM & Customer Data Management

Salesforce Sets Its Sights on $60 Billion by 2030

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft

Contact Center & Omnichannel​

Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone