Latest News

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Customer Analytics & Intelligence

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data

Contact Center & Omnichannel​

Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud

Contact Center & Omnichannel​

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center & Omnichannel​

Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

Contact Center & Omnichannel​

Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership

Contact Center & Omnichannel​

Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

CRM & Customer Data Management

Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

Contact Center & Omnichannel​

Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage

Contact Center & Omnichannel​

Avaya Lays Off 30% of Staff at Key India Hub, Reports

Event News

CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point