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Contact Center & Omnichannel
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Microsoft Launches New Contact Center Integration Model for Teams
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
Customer Analytics & Intelligence
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
AWS & Zoom Debut a New Integration to “Change the Future of Work”
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
CRM & Customer Data Management
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
Workforce Engagement Management
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Google Debuts Its “Next-Generation” Customer Engagement Suite
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Event News
The CX Awards 2025: Applications Are Now Open!
Big CX News from Salesforce, HubSpot, Twilio & Shopify
