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AI & Automation in CX
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
Krisp Launches Customer Accent Conversion for Global Contact Centers
Microsoft’s Support for Anthropic Signals a Shift in AI Power Dynamics
Contact Center & Omnichannel
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Amazon Connect Wants to Kill Call Deflection as a Success Metric
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
U.K. Fraud Strategy Highlights Prevention as Industry Pushes for Better Data Sharing
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
