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AI & Automation in CX

Can Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?

AI & Automation in CX

From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack

AI & Automation in CX

Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver

AI & Automation in CX

SAP Talks Up AI Agents, but Where Are the CX Wins?

Event News

CX Awards 2026 – Applications Are Open

AI & Automation in CX

Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem

AI & Automation in CX

Uber Cuts 10% of Customer Service Team as AI Reshapes CX Operations

AI & Automation in CX

RingCentral Sees AI Adoption Strengthen Customer Economics

Contact Center & Omnichannel​

Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?

AI & Automation in CX

HubSpot Takes Aim at AI Agent Sprawl

Security, Privacy & Compliance

Security Industry Warns OpenAI-Hugging Face Incident Marks Beginning of the ‘Auto-Hacking’ Era

CRM & Customer Data Management

ServiceNow Takes CRM Fight to Salesforce as AI Strengthens SaaS Case

Security, Privacy & Compliance

ServiceNow Goes All-In on Cybersecurity As AI Risk Keeps CEOs Awake at Night

Customer Engagement & Journey Orchestration

Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround

AI & Automation in CX

Alphabet Bets on Gemini as AI Agents Resolve 75% of Google Ads Support Queries

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value