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Workforce Engagement Management
NiCE Declares the Era of Bolted-On AI Is Over
CRM & Customer Data Management
CommBank Invests AU$140MN in Human Support for Complex Customer Service Needs Across Channels
The Data CX Leaders Need to Justify Every Agent Experience Investment
AI & Automation in CX
Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs
Service Management & Connectivity
TELUS Digital: Two Thirds Of Enterprises Are Deploying AI Without Safety Nets
Event News
CX Awards 2026 – Where Outcomes Get Recognized
Contact Center & Omnichannel
Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support
Big CX News from Salesforce, Cisco, NiCE & Afiniti
8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore
Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agents
The Legacy Survey is Dead: How Sprinklr’s AI Containment is Ruthlessly Displacing Point Solutions
Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal
Security, Privacy & Compliance
Anthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats Up
Centrical Joins The Employee Experience AI Funding Wave, CX Leaders Should Pay Attention
Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live
Financial Services AI Rollouts Risk Leaving Vulnerable Customers Behind, Leaders Warn
