Latest News

Latest News

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

CRM & Customer Data Management

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

Innovation for protection from digital cybercrime. Businessman fingerprint scan and biometric authentication, Concept of surveillance and security scan for digital cyber futuristic

Contact Center & Omnichannel​

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

The Women in CX UnConference 2024: A

Event News

The Women in CX UnConference 2024: A “Game-Changing” Industry Event

Robot on a pink background

Customer Analytics & Intelligence

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center

Contact Center & Omnichannel​

Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center

Abstract hand holding credit card form lines and triangles, point connecting network on blue background. Illustration vector

CRM & Customer Data Management

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

Red carpet with barriers and velvet ropes.

Contact Center & Omnichannel​

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Big CX News

Contact Center & Omnichannel​

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio

Customer relationship management (CRM) systems help businesses maintain detailed records of interactions with clients. By analyzing customer data companies can personalize their marketing

Customer Analytics & Intelligence

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities

Customer Analytics & Intelligence

Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities

A bull in black and white

CRM & Customer Data Management

Workbooks Promises “No Bullsh*t CRM”

Robots on yellow background. 4th industrial revolution automation concept. Robotic serviceman with screwdriver, creative design toys. Maintenance repair fix concept

Contact Center & Omnichannel​

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers

Contact Center & Omnichannel​

Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers

Playvox Confirms NICE Takeover with a Name Change

Workforce Engagement Management

Playvox Confirms NICE Takeover with a Name Change

Nuance to Stop Supporting On-Premise Contact Centers: Now What?

Customer Analytics & Intelligence

Nuance to Stop Supporting On-Premise Contact Centers: Now What?

Multiple rockets soar through the sky, leaving trails of smoke as they travel upwards

CRM & Customer Data Management

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

Load More