Latest News

Contact Center & Omnichannel​

Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration

CRM & Customer Data Management

Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition

CRM & Customer Data Management

Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say

Workforce Engagement Management

Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities

Contact Center & Omnichannel​

Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience

Contact Center & Omnichannel​

Google Launches an AI Agent That Will Call Customer Service for You

Contact Center & Omnichannel​

Five9 Strikes Major Partnerships with CallTower & Intradiem

Customer Analytics & Intelligence

Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”

CRM & Customer Data Management

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users

CRM & Customer Data Management

What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release

Contact Center & Omnichannel​

Only 5% of Leaders ‘Love’ Their Current Contact Center Technology

Contact Center & Omnichannel​

Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai

Contact Center & Omnichannel​

Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space

Customer Analytics & Intelligence

Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot

CX TV

Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft

Contact Center & Omnichannel​

Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service