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Customer Analytics & Intelligence
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Contact Center & Omnichannel
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Appeases Activist Investors with New Addition to Its Board of Directors
CX TV
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
Oh Dear AT&T! This Might Be the Most Painful Customer Service Conversation Ever…
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Triple Impact Connections Deploys CXone to Support Rapid Growth
Big CX News from NICE, Salesforce, Talkdesk, and Five9
Workforce Engagement Management
Enterprise Connect 2024: News You Might Have Missed
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
CRM & Customer Data Management
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
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CX Today Community Group Hits 40,000 Members
Transforming Your Patient Experience with CCaaS
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
