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Customer Engagement Platforms
How CX Leaders Can Build Customer Trust With AI Agents
AI & Automation in CX
OpenAI Launches Enterprise Deployment Unit as AI Vendor Race Shifts Toward Services
Intercom Rebrands to Fin as AI Agent Becomes the Core Business
Google Cloud Uncovers First AI-Made Zero-Day Exploit, Putting CX in the Crosshairs
LinkedIn Is Becoming the Go-To Growth Platform for AI-Driven SMBs
Security, Privacy & Compliance
California Slaps General Motors With Record $12.75M CCPA Fine Over Sales of Customers’ Connected Car Data
SAP Shifts CX Strategy Toward Orchestrated, Outcome‑Driven AI Systems
Marketing & Sales Technology
5 Findings From 6sense’s BDR Report That Every Sales Leader Should See
HubSpot’s Customer Agent Hits 70% Resolution Rate in 12 Months
Service Management & Connectivity
Vonage’s 36-Hour SMS Outage Exposes a Single Point of Failure
IMF Warning on Claude Mythos Indicates AI Could Turn Financial CRM Into a Systemic Cyber Risk
Your AI Agents Are Ready. Your Enterprise Probably Isn’t
Coinbase Customers Left Hot Under the Collar After AWS Cloud Data Center Overheats, Disrupting Service
“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral
Intercom Wants to End the Support-to-Sales Handoff Problem
Big CX News from ServiceNow, Five9, Twilio & Microsoft
