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AI & Automation in CX
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
How Customer Communities Became a New Revenue Channel
SAP Says Two-Thirds of Deals Now Include Business AI
Agentic AI Is Cracking – And CX Leaders Are Paying the Price
Contact Center & Omnichannel
Why Bringing Customer Service Home Isn’t Always Worth It
UK Government Partners with Anthropic to Launch AI-Powered Assistant
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Community & Social Engagement
Owned Customer Communities vs Rented Reach: Why Brands are Re-Centralizing CX
How Sales Enablement Technology Will Transform the Revenue Team by 2030
What Is Dark Social And How Can Brands Measure It?
Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over
