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AI & Automation in CX
Why Agent Stress Is Sabotaging CX Performance in 2026
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
How Customer Communities Became a New Revenue Channel
SAP Says Two-Thirds of Deals Now Include Business AI
The Limitations of Agentic AI: Why AI is Cracking at the Edges
Contact Center & Omnichannel
Why Bringing Customer Service Home Isn’t Always Worth It
UK Government Partners with Anthropic to Launch AI-Powered Assistant
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Community & Social Engagement
Why Owned Customer Communities Matter More Than Rented Reach
How Sales Enablement Technology Will Transform the Revenue Team by 2030
How to Measure Dark Social: A Practical Guide for CX and Community Teams
