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Contact Center & Omnichannel
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Customer Analytics & Intelligence
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Why Services and Support Are the Real Differentiators in Today’s CX Landscape
Why AI Buying Takes Too Long – and How to Speed It Up
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
How to Choose the Best CCaaS Provider in 2025
Workforce Engagement Management
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
