Latest Debate News

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

Contact Center & Omnichannel​

The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?

CRM & Customer Data Management

Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM

Contact Center & Omnichannel​

Smart from the Start: Why AI is the Core of the Modern Contact Center

Contact Center & Omnichannel​

Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

Contact Center & Omnichannel​

Five9 Opens Up on Its Layoffs, Impacting “Most” Departments

CRM & Customer Data Management

HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget

CRM & Customer Data Management

The Big Cisco-ServiceNow Partnership: A Closer Look

Event News

CX Awards 2025: 5 Reasons to Get Involved

CRM & Customer Data Management

ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market

Contact Center & Omnichannel​

What’s New In CPaaS? Trends, Capabilities, & What’s Coming

Event News

The 2025 CX Awards: Revealing This Year’s Categories

Customer Analytics & Intelligence

Salesforce Unveils Tableau Next: 5 Big Talking Points

Contact Center & Omnichannel​

AWS & Zoom Debut a New Integration to “Change the Future of Work”

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks