Latest Debate News

AI & Automation in CX

Human In The Loop Is Becoming CX’s New Skills Crisis

Customer Analytics & Intelligence

From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks

Community & Social Engagement

How Did These 5 Huge Companies Turn CX Communities Into Massive ROI?

Security, Privacy & Compliance

Global Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the Stack

Contact Center & Omnichannel​

Contact Center Industry Reports: What Does 2026 Have in Store for CX?

AI & Automation in CX

Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script

AI & Automation in CX

Are AI Layoffs Breaking Customer Experience?

Contact Center & Omnichannel​

The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers

Service Management & Connectivity

Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead

Security, Privacy & Compliance

The California Transparency Act: What Does This Mean for CX?

AI & Automation in CX

AI’s Broken Promise: Customer Service Automation Costs Set to Soar

AI & Automation in CX

The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping

Security, Privacy & Compliance

Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

AI & Automation in CX

Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?

AI & Automation in CX

Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right