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CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
AI & Automation in CX
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Workforce Engagement Management
Workforce Engagement Management – The New Standard in Contact Centers
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Three Industry Pioneers Share Their Predictions for the Next Era of CX
Why CX Teams Still Aren’t Ready for Machine Customers
Marketing & Sales Technology
The CEO’s Guide to Unified Customer Experience: When Marketing, Sales & Service Don’t Align, CX Fails
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
