Latest Explain News

Marketing & Sales Technology

Pipeline Health Metrics: Your Pipeline Looks Healthy, It Probably Isn’t

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

Marketing & Sales Technology

First-Party Data Strategy: The Cookie Isn’t Dead Yet, But Your Strategy Might Be

Community & Social Engagement

How Much Revenue Is Your Company Losing by Ignoring Customer Communities?

Marketing & Sales Technology

Your Forecast is Probably Wrong. Predictive Revenue Modelling is How You Fix It

Marketing & Sales Technology

Your RevOps Technology Stack Is Leaking Revenue (Here’s the Architecture Fix)

AI & Automation in CX

Why “Bolt-On AI” Is Killing CX ROI

Security, Privacy & Compliance

Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

AI & Automation in CX

Your AI Agents Are Flying Blind Without Emotion Intelligence

Marketing & Sales Technology

The Future of Marketing: How Brands Can Build Trust in an AI-Driven World

Marketing & Sales Technology

5 Industry Case Studies That Prove Sales & Marketing Tech Isn’t Optional Anymore

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

Community & Social Engagement

The Top 10 Platforms To Know About For Customer Community Engagement In 2026

Marketing & Sales Technology

How Sales & Marketing Tech Can Boost Your Revenue – and Deliver Real ROI