Latest Explain News

Customer Analytics & Intelligence

Contentsquare is Building a Single Layer for AI-Powered Customer Analytics

Security, Privacy & Compliance

Security Industry Warns OpenAI-Hugging Face Incident Marks Beginning of the ‘Auto-Hacking’ Era

AI & Automation in CX

How to Justify AI Investments to Your CFO, According to Zendesk

Customer Engagement & Journey Orchestration

Customer Journey Orchestration Is Getting Serious. Is NiCE Agentic AI Architecture Already Ahead?

Contact Center & Omnichannel​

Monzo’s Customer Operations Team Shows Why Digital Banking CX Is a Trust Operation

AI & Automation in CX

Alphabet Bets on Gemini as AI Agents Resolve 75% of Google Ads Support Queries

Contact Center & Omnichannel​

Why CX Leaders Should Stop Measuring Voice AI by Deflection Alone

Security, Privacy & Compliance

Rogue OpenAI Agent Hacks Hugging Face: Is Your CX Team Prepared for Runaway Autonomous Agents?

AI & Automation in CX

Forget the Rulebook: How Self-Learning AI Is Rewriting Contact Center Automation

AI & Automation in CX

OpenAI Launches Presence Amid AI Agent Safety Concerns

Customer Analytics & Intelligence

Stop Asking for Feedback: How Context-Aware Listening Replaces the Survey Link

Security, Privacy & Compliance

Nozomi Networks Joins Anthropic’s Project Glasswing as AI Vulnerability Discovery Raises the Remediation Challenge

CRM & Customer Data Management

Databricks CustomerLake Puts Customer Data Governance Back on the Banking CX Agenda

AI & Automation in CX

CX Has a Readiness Problem, Not an AI Problem

AI & Automation in CX

“Be the 5%”: Amazon Connect Customer Reveals the Ultimate AI Playbook

Customer Analytics & Intelligence

Why “How Was Your Flight?” Now Defines Airline Loyalty