Latest Explain News

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

Customer Analytics & Intelligence

The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem

CX Trends

Gartner Reveals Top Tech Trends For 2026

Contact Center & Omnichannel​

Agent Assist: Empowering Agents with Their Own AI Copilot

CX TV

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

Contact Center & Omnichannel​

Lessons Learned from Amazon Connect Horizons

Contact Center & Omnichannel​

Stop Losing Customers to Cold, Ineffective AI

Customer Analytics & Intelligence

When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw 

Contact Center & Omnichannel​

A Game Plan to Improve Contact Center Agent Empowerment

CRM & Customer Data Management

Dreamforce 2025: Reflecting on Benioff’s AI Insights

Contact Center & Omnichannel​

A Game Plan to Improve Contact Center Agent Empowerment

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

CRM & Customer Data Management

Using CRM Pricing Models in the AI Era, What’s Going to Change?

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft

Contact Center & Omnichannel​

Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone

Customer Analytics & Intelligence

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data